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information - Fresh Hotel

Terms & Conditions

What kind of personal data do we process?

Fresh Hotel is the Data Controller of the personal data you (data subject) provide us.

Fresh Hotel collects the following types of personal data:

  • Name, Surname, email address, telephone number and home address
  • Credit or debit card data, or other payment data
  • ID or passport data (date and place of birth, nationality)
  • Visitors’ data as dates or arrival and departure, special needs, comments in relation to services’ preferences, provision of services or other services used).

Processing legal basis

The Company processes legally your personal data provided the process:

  • processing is necessary for the performance of our contract
  • is necessary for Fresh Hotel’s compliance with a legal obligation or for the purposes of its legitimate interests arising from your contractual relations with the Company its other rights deriving from the Law.
  • It is based on your previous express consent.

How do we process your personal data?

We process your personal data especially for the following purposes:

  • Reservations
  • Customer service
  • Marketing actions
  • Communication
  • Legal procedures and compliance

Your personal data are hosted and stored in our headquarters in Greece, in our servers and no third party has access to your data except if such is specifically required by Law.

How long we keep it?

We keep your personal data, for as long as we deem necessary and reasonable to provide you with our services, to comply with applicable law, for the management of legal disputes, for the purposes of our business, including the detection and prevention of fraud or other illegal activities. All of the above personal data are subject to the Fresh Hotel’s Personal Data Protection Policy. If you have questions about a particular period of retention of certain types of personal data, please contact us using the contact details below.

What are your rights?

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted. Please contact us through the Data Subject Access Request Form which you can find in our webpage.

In the event that you wish to complain about how we handle your personal data, please contact with the company at info@freshhotel.gr or in writing at Fresh Hotel, Sofokleous 26, Athens 10552.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Hellenic Data Protection Authority at contact@dpa.gr or the address  Hellenic Data Protection Authority, Offices: Kifisias 1-3, PC 11523, Athens, Greece and file a complaint with them.